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Privacy Policy

Last Updated: 2026 January 27

JOZORU is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal information when you use our website and services.

1. Data Controller

Company: JOZORU

Address: Suite 512, Wellness Tower, MM Alam Road, Gulberg II, Lahore 54660, Punjab, Pakistan

Email: contact (at) jozoru.icu

Phone: +92 42 3587 9241

2. Information Collected

Direct Personal Data

  • Full name
  • Email address
  • Phone number
  • Postal address
  • Payment information (processed by secure third party)
  • Communication preferences

Automated Information

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and time spent
  • Referral source
  • Geographic location data (approximate)

Third Party Source Information

  • Social media data (Facebook, Instagram, Twitter)
  • Google Analytics information
  • Advertising platform data
  • Business partner information

Communication Information

  • Messages sent through forms
  • Contact emails
  • Phone calls (with your consent)
  • Online chat

3. Legal Basis for Data Processing

Purpose Legal Basis Data Used
Providing services Contract execution Contact details, payment information
Direct marketing Explicit consent Email, preferences, interaction history
Web analytics Legitimate interest Browsing data, analytical cookies
Legal compliance Legal obligation All data as required

4. How We Use Information

Main Areas of Use:

Core Services:

  • Providing our products and services
  • Processing payments and transactions
  • User account management
  • Providing customer support

Communication:

  • Responding to queries and requests
  • Sending order confirmations
  • Important service notifications
  • Newsletter (with consent)

Development and Personalization:

  • Improving our products and services
  • Personalizing experience
  • Usage and trend analysis
  • Market research

Marketing (with consent):

  • Sending offers and promotions
  • Targeted advertising
  • Remarketing on other platforms
  • Advertising effectiveness analysis

5. Sharing Information with Third Parties

We do not sell your personal data. We only share information in the following circumstances:

  • Service providers: For payment processing, web analytics, email marketing, hosting purposes
  • Legal compliance: When required by law or competent authorities
  • Merger or acquisition: In case of business sale, merger or transfer
  • Rights protection: To protect legal rights or others' safety
  • With your consent: For other purposes with explicit permission

6. International Data Transfer

Important Information About Data Transfer:

Some of our service providers may be located outside Pakistan. When we transfer data to countries that do not have adequate protection levels, we implement appropriate safeguards, such as:

  • Standard contractual clauses
  • Recognized data protection certifications
  • Additional technical and organizational measures

7. Data Security

Technical Measures:

  • SSL/TLS encryption for data transmission
  • Encryption of stored data
  • Firewall and intrusion detection systems
  • Regular security updates
  • Multi-factor authentication

Organizational Measures:

  • Limited access to personal data
  • Regular employee training
  • Documented security policies
  • Periodic security audits
  • Incident management plan

Important: Although we implement strong security measures, no system is 100% secure. We recommend that you keep your access information secure.

8. Your Data Protection Rights

Access

The right to confirm that we are processing your data and access to this data.

Rectification

The right to request correction of incorrect or incomplete data.

Deletion

The right to request deletion of your personal data in certain circumstances.

Objection

The right to object to data processing based on legitimate interest or direct marketing.

Portability

The right to receive your data in a structured, machine-readable format.

Withdrawal

The right to withdraw consent given for data processing.

To exercise these rights:

  • Send email: contact (at) jozoru.icu
  • Attach valid identification document
  • Clearly explain your request
  • We will respond within maximum 30 days

9. Data Retention

Data Type Retention Period Criteria
Active customer data Duration of business relationship + 5 years Tax and contractual obligations
Marketing data Until consent withdrawal User consent
Web browsing data 2 years Analysis and service improvement
Technical support data 3 years Issue resolution and improvement

10. Minors

Protection of Minors:

Our services are intended for individuals over 18 years of age. We do not knowingly collect personal data from individuals under 18 without verifiable consent from parents or legal guardians.

If we become aware that we have collected data from a minor without proper consent, we will immediately take steps to remove the information from our systems.

11. Changes to Policy

We may update this privacy policy from time to time to reflect changes in our information practices or applicable laws.

Notice of Changes:

  • Minor changes: Publication on this page
  • Significant changes: Email notification
  • Changes requiring new consent: Request for explicit permission

12. Contact and Supervisory Authority

Contact:

  • Email: contact (at) jozoru.icu
  • Phone: +92 42 3587 9241
  • Address: Suite 512, Wellness Tower, MM Alam Road, Gulberg II, Lahore 54660, Punjab, Pakistan
  • Customer Service: Monday - Friday, 09:00 - 18:00

Data Protection Authority:

If you are not satisfied with our response, you can file a complaint:

Ministry of Information Technology and Telecommunication

Website: moitt.gov.pk

Legal Declaration:

This policy is prepared in accordance with Pakistani data protection laws and international data protection best practices.