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General Terms and Conditions

Last Updated: 2026 January 27

Important:

By accessing and using the JOZORU website and services, you agree to be legally bound by these general terms and conditions. If you do not agree to any part of these terms, you may not use our services.

1. Company Information

Company Name: JOZORU

Address: Suite 512, Wellness Tower, MM Alam Road, Gulberg II, Lahore 54660, Punjab, Pakistan

Email: contact (at) jozoru.icu

Phone: +92 42 3587 9241

Website:

2. Definitions

Term Definition
"We"/"Company" JOZORU and its official representatives
"User"/"Customer" Any person who accesses or uses our services
"Services" All products, services and content we provide through our website
"Content" Text, images, videos, software and other content available on the site
"Account" User profile registered in our system

3. Acceptance of Terms

By using our website or services, you confirm that:

  • You are 18 years of age or older, or have parental/guardian consent
  • You have legal capacity to enter into contracts
  • You have read, understood and accepted these general terms and conditions
  • You accept our Privacy Policy and Cookie Policy
  • You will provide accurate and up-to-date information

Minors: Users under 18 years of age must obtain explicit consent from a parent or legal guardian before using our services.

4. Description of Services

E-Commerce

  • Sale of physical and digital products
  • Order and payment processing
  • Real-time inventory management
  • Shipment tracking
  • After-sales customer service

Account Management

  • Registration and profile management
  • Purchase and transaction history
  • Wishlist and favorites
  • Preferences settings
  • Subscription management

Support and Communication

  • Online chat and phone support
  • Support ticket system
  • Knowledge base and FAQ
  • Newsletter and communications
  • Service notifications

Additional Services

  • Personal analytics and reports
  • Third party integrations
  • Consulting services
  • Affiliate programs
  • API and web services

5. Registration and User Account

User Responsibilities:

Account Information:

  • Provide accurate and complete data
  • Keep information up to date
  • Use real name for transactions
  • Verify information upon request

Account Security:

  • Confidentiality of credentials
  • Use of secure passwords
  • Report suspicious activity
  • Do not share access with third parties

Account Termination:

We reserve the right to suspend or terminate accounts for:

  • Violation of these terms
  • Fraudulent or suspicious activity
  • False or misleading information
  • Misuse of our services
  • Extended inactivity (more than 2 years)

6. Acceptable Use

Permitted Use:

  • Making legitimate purchases
  • Accessing product information
  • Contacting customer service
  • Sharing authentic experiences
  • Participating in promotions
  • Creating wishlists

Prohibited Use:

  • Illegal or fraudulent activities
  • Spam or unwanted communications
  • Interference with site operations
  • Creating multiple fake accounts
  • Violation of intellectual property rights
  • Spreading malware or viruses

7. Prices and Payment

Pricing Policy:

  • Currency: All prices are displayed in Pakistani Rupees (PKR), unless otherwise indicated
  • Tax Included: Displayed prices include applicable taxes
  • Price Changes: Prices may change without prior notice, but we honor the valid price at time of purchase
  • Price Errors: We reserve the right to cancel orders with obvious price errors
  • Special Offers: Promotions come with specific terms and limited periods

Accepted Payment Methods:

Visa

Mastercard

Digital Wallet

Bank Transfer

Payment Security: We use SSL encryption to protect your financial information and comply with PCI DSS standards. We never store credit card data on our servers.

8. Shipping and Delivery

Region Delivery Time Shipping Cost Tracking
Karachi 1-2 business days PKR 100 - PKR 200 Real-time
Major Cities 2-3 business days PKR 150 - PKR 300 Real-time
Other Cities 3-5 business days PKR 200 - PKR 400 Daily updates
Remote Areas 5-10 business days PKR 300 - PKR 600 Periodic updates

Free Shipping:

  • On purchases over PKR 10,000 throughout Pakistan
  • For premium members without minimum purchase amount
  • According to seasonal special promotions

9. Intellectual Property

Protected Rights:

  • Site Content: All text, images, logos, videos and designs are property of JOZORU
  • Trademarks: Trade names and logos are protected by trademark rights
  • Software: Site code and functionality is protected by copyright
  • Database: Information compilation is protected as intellectual creation

Permitted Use: Use is only permitted for personal and non-commercial purposes, with exception of explicit written permission.

10. Limitation of Liability

Liability Exclusions:

  • Service Availability: We do not guarantee 24/7 website availability
  • Information Accuracy: Although we strive to maintain accurate information, errors may occur
  • Indirect Damages: We are not responsible for consequential damages or loss of profits
  • Third Parties: We do not control and are not responsible for integrated third party services
  • Unforeseen Events: Events beyond our control that prevent fulfillment of obligations

Liability Limit: Our total liability will not exceed the amount paid for the product or service in question in the last 12 months.

11. Dispute Resolution Policy

Resolution Process:

  1. Direct negotiation (30 days)
  2. Mediation (60 days)
  3. Mandatory arbitration
  4. Jurisdiction of Pakistani courts

Applicable Law:

  • Pakistani law applicable
  • Karachi courts
  • Language: English/Urdu
  • Consumer Protection Authority competent in consumer disputes

12. Amendments to Terms

We reserve the right to amend these general terms and conditions at any time.

Notice Process:

  • Minor Changes: Update on website with new date
  • Significant Changes: Email notification 30 days in advance
  • Changes in Payment Terms: 60 days prior notice
  • Continued Use: Indicates acceptance of new terms

If you do not agree with the amendments, you can delete your account and stop using our services.

13. Service Termination

Termination Reasons:

  • By User: You can delete your account at any time
  • By Us: Due to violation of terms, fraudulent activity or business reasons
  • Automatic: Extended inactivity (24 months without activity)

Effects of Termination: Loss of access to account, deletion of pending services and data retention according to privacy policy.

14. General Provisions

Severability of Clauses:

If any provision is deemed invalid, the remainder of the terms will remain in effect.

Complete Agreement:

These terms constitute the complete agreement between the parties.

Transfer:

You cannot transfer your rights without our written consent.

Waiver:

Not requesting performance is not a waiver of rights.

15. Contact and Legal Support

General Contact:

  • Email: contact (at) jozoru.icu
  • Phone: +92 42 3587 9241
  • Address: Suite 512, Wellness Tower, MM Alam Road, Gulberg II, Lahore 54660, Punjab, Pakistan
  • Customer Service: Monday - Friday, 09:00 - 18:00

Legal Matters:

  • Legal Email: contact (at) jozoru.icu
  • Notices: Must be sent in written form
  • Language: English (official documents)
  • Response: 5-10 business days

Consumer Protection:

These terms do not limit your consumer rights under Pakistani law. In case of complaints or disputes, you can contact the Competition Commission of Pakistan: 0800-00-786 or ccp.gov.pk

Regulatory Framework:

These terms are governed by the Pakistan Consumer Protection Act, Electronic Transactions Ordinance, and other relevant laws applicable in Pakistan.